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Pausemark

Support

Questions, bugs, or feedback? Get in touch with us.

Email us
support@pausemark.app

We’ll get back to you as soon as we can.

Managing your Pausemark Pro subscription

Pausemark Pro is an auto-renewable subscription billed through your Apple Account. It renews automatically for the same period and price until you cancel, and you can cancel any time — the subscription stays active until the end of the period you already paid for.

To cancel or change your plan:

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

Deleting your data

Your journal and settings live on your device, not on a Pausemark server. To permanently remove everything, delete Pausemark from your iPhone. This clears your journal entries, weekly notes, preferences, reminders, and Screen Time configuration from the device. You can export a portable JSON copy first from Settings if you want to keep a backup.

Common questions

Does my writing get uploaded anywhere?
No. Journal text stays on your device. Pausemark does not upload it to a Pausemark server.

Do I need an account?
No. Pausemark works without any account or sign-in.

Can I move my journal to a new device?
Use Settings → Export to save a JSON copy, then import it on the new device. Encrypted Apple device backups may also include Pausemark's data.